Frequently Asked Questions and Answers
Here you can find answers to the most commonly asked questions.
If you cannot find the answer to your questions, please don’t hesitate to contact us!
Answer: Please contact us if you are experiencing problems with your subscription or connection. To better identify the problem, please consider the following questions:
1. Have you connected your network cable directly into the data port on your ONT? Or, are you using a router or another kind of wireless connection? If so, do you experience the same problem if you restart the router by unplugging it for several minutes?
2. Is the network cable unplugged or damaged?
3. Do you experience the problem at a particular time of day or throughout the day?
Providing as much information as possible to our Oregon-based customer serice team will help us resolve issues quickly.
Answer: It's probably because your email address was registered previously.
To resolve this:
1. Click "Login" (in the top right of the page).
2. Click the text "Forgot password?" found under the username and password text fields, to the left of the Login button on the login page and request a password for your email address (which is also your user account).
You will receive an email within a few minutes with a link that you click to enter a password. Once done, you are logged in and can proceed.
If you have not previously registered or want to change your email, you may want to create a new user account to another email address, then choose "Create Account" and fill in the information.